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Shopify Setup

After creating zones, regions, and rates in Smart Shipping, you need to enable them in your Shopify admin for customers to see them at checkout.
Important: Complete This StepYour Smart Shipping rates won’t appear at checkout until you enable them in Shopify’s shipping settings. This is a required step after configuring your zones and rates.

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Step-by-Step Setup Process

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Step 1: Access Shipping Settings

  1. Go to your Shopify admin dashboard
  2. Navigate to Settings → Shipping and delivery
  3. You’ll see your current shipping setup
Shopify Shipping and Delivery Settings

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Step 2: Create Matching Shipping Zones

For each zone you created in Smart Shipping, you need to create a corresponding zone in Shopify:
  1. Click Create shipping zone
  2. Enter the same zone name you used in Smart Shipping
  3. Add the same countries/regions you configured in Smart Shipping
  4. Click Done to save the zone
Zone Matching is CriticalYour Shopify zones must exactly match your Smart Shipping zones (same name and countries) for rates to work properly.

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Step 3: Add Rates to Your Shipping Zone

For each shipping zone you just created, you need to add Smart Shipping as the rate provider:
  1. Click Add rate in the shipping zone
Add Rate Button
  1. Select Use carrier or app to calculate rates
Choose Rate Type
  1. Choose Smart Shipping from the available apps list and click Done
Add Rate Popup This tells Shopify to use Smart Shipping to calculate rates for this zone.

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Complete Setup Summary

  1. Access your Shopify shipping settings
  2. Create shipping zones that match your Smart Shipping configuration
  3. Add Smart Shipping as the rate provider for each zone
  4. Test your setup at checkout

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Common Setup Scenarios

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Single Zone Setup (e.g., US only)

  1. Create one Shopify zone called “United States”
  2. Add United States as the country
  3. Enable Smart Shipping for this zone

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Multi-Zone Setup (e.g., Domestic + International)

  1. Create “Domestic” zone → Add your home country → Enable Smart Shipping
  2. Create “International” zone → Add other countries → Enable Smart Shipping

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Regional Setup (e.g., North America, Europe, Rest of World)

  1. Create each regional zone with appropriate countries
  2. Enable Smart Shipping for each zone separately

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Verification Steps

After completing the setup:
  1. Test at checkout: Add items to cart and go to checkout
  2. Enter different addresses: Test addresses from different zones
  3. Verify rate names: Ensure your Smart Shipping rate names appear
  4. Check calculations: Confirm prices match your Smart Shipping configuration

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Troubleshooting

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Rates Not Showing

  • ✅ Verify your Shopify plan supports Carrier Calculated Shipping
  • ✅ Check that zone names and countries match exactly
  • ✅ Ensure Smart Shipping is selected as rate provider
  • ✅ Test in Rate Sandbox first

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Wrong Rates Appearing

  • ✅ Disable other shipping apps or manual rates
  • ✅ Check for overlapping zones
  • ✅ Verify rate rules and conditions

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Need Help?

  • Shopify Plan Issues: Contact Shopify Support to enable Carrier Calculated Shipping
  • Smart Shipping Setup: Use our Rate Sandbox to test your configuration
  • General Support: Contact us through the Smart Shipping app

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What’s Next?

Once your zones are enabled in Shopify:
  • Your rates are live and customers will see them at checkout
  • Monitor your shipping performance in Smart Shipping analytics
  • Adjust rates as needed based on customer feedback
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