Documentation Index

Fetch the complete documentation index at: https://support.smartshipping.app/llms.txt

Use this file to discover all available pages before exploring further.

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Manage Regions

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What Are Regions?

• US states → US-CA, US-NY, US-TX
• Canadian provinces → CA-ON, CA-QC, CA-BC
• UK countries → GB-ENG, GB-SCT, GB-WLS

• Focus on profitable regions
• Test new markets gradually
• Meet regional restrictions

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Regional Code Format

US-CA → California       CA-ON → Ontario
US-NY → New York         CA-QC → Quebec  
US-TX → Texas            GB-ENG → England

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Regional Zone Examples

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West Coast Zone

Zone Name: "West Coast"
Countries: US
States/Provinces: US-CA, US-WA, US-OR
Status: Active

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Canadian Provinces

Zone Name: "Canada Major Markets"
Countries: CA
States/Provinces: CA-ON, CA-QC, CA-BC
Status: Active

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Setting Up Regional Zones

1. Create zone with descriptive name
2. Add country (US, CA, etc.)
3. Add states/provinces using COUNTRY-REGION format
4. Set status to Active
5. Add shipping rates to the zone

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Managing Regional Zones

• Check Dashboard for region request volumes
• Identify high-performing regions for expansion
• Review low-performing regions

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Troubleshooting

• Use format: US-CA (not California)
• Check zone is Active
• Test in Rate Sandbox

• Add shipping rates to regional zone
• Verify zone has active rates

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Next Steps

1. Add postal codes for local delivery
2. Create rates for your regions
3. Test coverage