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Privacy Policy

Last updated: 27/August/2025 This Privacy Policy describes how SmartShipping (“we,” “our,” or “us”) collects, uses, and protects your information when you use our Shopify app and services.

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Information We Collect

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Store Data

  • Store configuration and settings
  • Shipping zones, regions, and rate configurations
  • Product information for shipping calculations
  • Order data for rate calculations

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Usage Data

  • App usage analytics and performance metrics
  • Shipping calculation requests and responses
  • Error logs and diagnostic information

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Contact Information

  • Email address for support communications
  • Support ticket correspondence

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How We Use Your Information

We use the collected information to:
  • Provide shipping rate calculations for your store
  • Maintain and improve app functionality
  • Provide customer support
  • Ensure app security and prevent abuse
  • Comply with legal obligations

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Data Storage and Security

  • All data is encrypted in transit and at rest
  • We use industry-standard security measures
  • Data is stored on secure servers with regular backups
  • Access to data is restricted to authorized personnel only

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Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in these circumstances:
  • With your consent - When you explicitly authorize sharing
  • Legal requirements - When required by law or to protect our rights
  • Service providers - With trusted partners who help us operate the app (under strict confidentiality agreements)

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Data Retention

  • Active store data is retained while you use the app
  • Data is deleted within 30 days after app uninstallation
  • Support communications are retained for 2 years
  • Analytics data may be retained in anonymized form

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Your Rights

You have the right to:
  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Withdraw consent
  • Data portability

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Shopify Integration

As a Shopify app, we operate under Shopify’s privacy framework:
  • We access only the data necessary for app functionality
  • All data access complies with Shopify’s API terms
  • Store owners control what data is shared through Shopify’s permission system

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Cookies and Tracking

We use minimal cookies and tracking:
  • Session cookies for app functionality
  • Analytics cookies to improve performance (anonymized)
  • No third-party advertising cookies

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Children’s Privacy

Our app is not intended for use by children under 13. We do not knowingly collect personal information from children under 13.

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Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the app after changes constitutes acceptance of the new policy.

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Contact Us

For privacy-related questions or requests:\

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Compliance

This privacy policy is designed to comply with:
  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • Shopify’s Privacy Requirements
  • Other applicable data protection laws
[For general support questions, visit our support page or email support@smartshipping.app](/support/contact)
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