Manage Rates

Shipping rates determine what customers pay for shipping. Each zone can have multiple rates.

Adding a Rate

  1. Go to Zones → Select your zone → View Rates
  2. Click Create Rate
  3. Enter rate name (shown to customers)
  4. Choose rate type:
    • Flat Rate: Fixed price (e.g., $10 for all orders)
    • Weight Based: Base price + cost per kg (e.g., 5+5 + 2/kg)
    • Price Based: Percentage of order total (e.g., 3% of order value)
    • Quantity Based: Base price + cost per item (e.g., 3+3 + 1.50/item)
  5. Set your pricing
  6. Click Save

Editing a Rate

  1. Go to your zone’s rates page
  2. Click Edit on the rate you want to change
  3. Update the settings
  4. Click Save

Deleting a Rate

  1. Go to your zone’s rates page
  2. Click Delete on the rate
  3. Confirm deletion

Rate Options

Free Shipping Minimum: Offer free shipping above a certain order value Rate Limits: Set minimum and maximum shipping costs Status: Toggle rates active/inactive

Testing Rates

Use the Rate Sandbox to test how your rates appear to customers before going live.